Returns & Refunds

Returns & Refunds

Want to send an item back? Here is how it works:

1. Register your return

Email support@beyerswerk.de with your order number, your full name and, optionally, the reason for the return. You may also use the model cancellation form in our Cancellation & Returns policy.

2. Pack the item

Return the item complete, with all accessories (for example power adapter, cables, manual), ideally in the original packaging and well protected for transport.

3. Send the parcel

LTG / Beyerswerk
Egellsstraße 21
13507 Berlin
Germany

Please send returns only to this address, use a tracked service and mark the parcel and any customs declaration as "Returned goods". The cost of the return is borne by you as the buyer. If a parcel arrives with postage due, the amount will be deducted from your refund.

Time limits

You have the statutory right to cancel within 14 days of receiving the goods. After you have told us that you are cancelling, you have a further 14 days to send the goods back. Full details are in our Cancellation & Returns policy.

Refund

Once your return has arrived and been checked, we refund the amount to the payment method you used originally, no later than 14 days after we receive the goods.

Please note: every return is inspected on arrival. If there are signs of use, damage, missing accessories, or use beyond what would be possible when trying a product in a shop, a reasonable deduction may be made from the refund. Sealed hygiene products cannot be returned once the seal has been broken.

Faulty item?

Email support@beyerswerk.de with your order number and a short description of the problem, ideally with one or two photos or a short video. Our support team will review your case and get back to you promptly with the next steps.